For Toyota, Too Little, Too Late?
Posted on 24. Feb, 2010 by Jason Chan in Customer Experience, Strategy
After decades of hard work setting the bar for the industry for quality and reliability, Toyota’s recent recall woes with a number of its models have left its revered reputation in tatters. Managing 10 million recalled cars is a costly issue no doubt, and for some corporate cultures, one of the last things you’d ever [...]
Onward and Upward
Posted on 02. Oct, 2009 by Jason Chan in Social Media, Strategy
It’s interesting to see how agencies and corporations alike are rushing to pre-fix everything with the word “social.” It’s like the initial dotcom gold rush, where everyone rushed to make online enabled versions of existing businesses. When the dust settles down, we’ll start to see where the real value creators are. Once the industry becomes [...]
Is 150 Still the Magic Number?
Posted on 06. May, 2009 by Jason Chan in Social Media
One of the great things about the social network craze has been the number of raw new connections one can make through seemingly ethereal means. Between all of the requisite networks, I’ve somehow managed to create hundreds of connections to people whom I’ve worked with, met informally and shared something in common. Yet, over the [...]
Syndicating Experiences
Posted on 28. Apr, 2009 by Jason Chan in Customer Experience
There’s nothing new about syndication. It’s been around for decades, notably in newsmedia and TV. Then the web came around and RSS made it really easy to syndicate just about any piece of content you could think of. But what about syndicating experiences? Is that something that can be done?
Yesterday, Facebook announced that it would [...]
Social App Overload
Posted on 22. Apr, 2009 by Jason Chan in Life, Social Media
Seems like there’s no shortage of social sites, apps and tools these days. It’s only the middle of the week and I just got hooked onto Yammer, a relatively new private Twitter-like network for your company. We’ll have to see if I can get us to a tipping point of users and take advantage of [...]
Facebook Politics
Posted on 02. Mar, 2009 by Jason Chan in Social Media, Strategy
When the topic of social media comes up, Facebook is often one of the top networks that comes up. And with good reason. With over 175 million users, it would rank 6th globally (between Brazil and Pakistan) if it were its own country. As the network has grown exponentially over the past couple of years, [...]
The State of Social Media and Business
Posted on 01. Mar, 2009 by Jason Chan in Social Media, Strategy
We’ve all been there.
Sitting in a meeting or on a conference call listening to a self-proclaimed social media expert talk endlessly about how brands are all networked to consumers. We’re presented with nice slides with various geometric shapes with sparse text. Highly conceptual, they help set the stage for relative newcomers to understand the ecosystem [...]
Students writing the curriculum
Posted on 28. Feb, 2009 by Jason Chan in Customer Experience, Social Media, Strategy
A while ago, I said that there are no such thing as social media experts. We are all students writing the curriculum for other students. This might be an exaggeration, but it’s pretty clear that this is a new world and the rules are being frequently written and re-written. Just as the initial dotcom explosion [...]