For Toyota, Too Little, Too Late?
Posted on 24. Feb, 2010 by Jason Chan in Customer Experience, Strategy
After decades of hard work setting the bar for the industry for quality and reliability, Toyota’s recent recall woes with a number of its models have left its revered reputation in tatters. Managing 10 million recalled cars is a costly issue no doubt, and for some corporate cultures, one of the last things you’d ever [...]
