Category Customer Experience

Productivity Future Vision

Check out Microsoft’s vision of how computing will evolve to. It’s rather utopian in look and feel.

Here’s To The Crazy One

Here’s to the Crazy Ones. The misfits. The rebels. The trouble-makers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules, and they have no respect for the status-quo. You can quote them, disagree with them, glorify, or vilify them. About the only thing you can’t do is ignore them. Because they change things. They push the human race forward. And while some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world – are the ones who do.

Future of Design

Last weekend, I had the pleasure of visiting the ICFF, the annual furniture fair in New York. Among the standouts? A team of young (read junior high school) kids who partnered with Bernhardt Design to revamp school desks. Not only was I impressed with their talents, I welcomed their passion and thoughtful pragmatic approach to design. Their decisions around color, materials, layout and efficiency were sound and carefully considered. Apparently, I’m not the only one who thinks their efforts deserve attention.

Publish or Perish

There’s no shortage of discussion on how to save the publishing industry, in particular, newspapers and magazines. The Atlantic Monthly’s piece goes in-depth into what Google might do — for better or for worse. But a lot of talk has been about Apple and the iPad. Will this “magical and revolutionary” device be manna from heaven or the bane of the publishing industry’s existence?

For Toyota, Too Little, Too Late?

After decades of hard work setting the bar for the industry for quality and reliability, Toyota’s recent recall woes with a number of its models have left its revered reputation in tatters. Managing 10 million recalled cars is a costly issue no doubt, and for some corporate cultures, one of the last things you’d ever want to do. But consider what was at stake: sudden acceleration that can cause life-threatening accidents. Executives could have acted decisively and done the right thing by pre-emptively recalling vehicles, but only did so after weeks of public and government outcry. Sales are most definitely taking a hit, and export figures are being revised downward. In the first couple of weeks, Toyota’s market capitalization dropped over 20% or $35 billion.